FAQ - Jem Memories

Frequently Asked Questions

Find answers to common questions about our photo booth services, pricing, and event customization options to help make your special occasion unforgettable.

What services do you offer?

Our company proudly offers two exceptional options for capturing memories at your events: a Modern Open-Air DSLR Photo Booth and a 360-Degree Video Spinner Booth.

Modern Open-Air DSLR Photo Booth:

Our modern open-air photo booth features a Canon DSLR camera, ensuring each photo is of the highest quality. Designed with a sleek, minimalistic style, this booth fits seamlessly into any event setting, from elegant weddings to corporate gatherings. It allows for large group photos while maintaining an unobtrusive footprint. This service includes customizable photo templates, fun props, and instant print-outs, making it a perfect addition to any event looking to add a touch of sophistication and fun.

360-Degree Video Spinner Booth:

Elevate your event with our innovative 360-degree video spinner booth, a dynamic way to capture moments from every angle. This booth records high-resolution videos by spinning around the guests, creating a truly immersive and interactive experience. It’s particularly popular at lively parties, weddings, and promotional events, providing guests with unique, shareable content that stands out. Both services are crafted to provide not only entertainment but also lasting memories of your special occasions. Enhance your event with our photo booth experiences, where quality meets innovation.

What are your pricing packages?

For detailed information on our pricing, please refer to the services section of our website. We are committed to supporting charitable and fundraising events and encourage organizers to contact us directly to discuss customized pricing options. We are always eager to collaborate on meaningful initiatives.

Are there any customization options?

In addition to our state-of-the-art photo booth, we offer a range of additional services to enhance your event experience:

Theme-Based Backdrops:

Customize your photo sessions with our selection of theme-based backdrops. Whether you’re looking for something elegant, whimsical, or specific to a particular theme, our diverse collection of backdrops adds the perfect touch to fit the mood and style of your event. From classic to contemporary, we can tailor the backdrop to complement any occasion, ensuring that each photo captures the essence of your special day.

360-Added Photo Album Service:

Preserve your memories with our added photo album service. Guests can take home a beautifully crafted photo album filled with moments from the event, providing a timeless keepsake. Each album is professionally designed to showcase the joy and uniqueness of your celebration. This service is perfect for weddings, anniversaries, and milestone birthdays, offering you and your guests a lovely way to revisit these moments for years to come. These additional services are designed to complete your event’s photography experience, ensuring every detail is captured and remembered.

What is required to book a photo booth?

To book our photo booth services, please send an inquiry through the 'Contact Us' page on our website. Once we receive your inquiry, our team will reach out to discuss your event details and specific requirements. We will then send you an invoice for the services selected.

Please note that a 50% deposit is required to secure and reserve your event date. This deposit must be paid upon receipt of the invoice and is necessary to confirm your booking. The remaining balance will be due on the day of the event. This process ensures that everything is set for a seamless and enjoyable experience at your special occasion.

What geographic area do you serve?

We are located in Camp Hill, PA, and serve the Central Pennsylvania area. We are pleased to offer our services for events up to 120 miles from our home office. For locations outside this radius, we require an additional minimum rental time, and a travel fee will be applied. Please contact us for more detailed information regarding these requirements and to discuss the specifics of your event. We look forward to helping you create memorable moments!

Can you accommodate both indoor and outdoor events?

We are equipped to accommodate both indoor and outdoor events, provided that the setup area is dry and flat. This ensures the safety and proper operation of our equipment, allowing us to deliver the best possible experience at your event. If you have any concerns about the suitability of your event location, please contact us in advance so we can assist with planning and preparations.

How can customers contact you?

Reach out to us through our contact page or email us directly at capture@jem-memories.com for inquiries and bookings.

What are the space and power requirements?

Our photo booths are designed to fit a standard area of 8 feet by 8 feet, with a height clearance of 8 feet. Please ensure this space is cleared and ready for setup prior to our arrival. Additionally, we require access to a power outlet within 40 feet to operate our equipment efficiently.

What are the Photo Print Limitations?

We offer truly unlimited photo printing. Unlike some competitors who claim "unlimited" but have restrictions hidden in the fine print, we stand by our promise—there are no limits with us. We believe there should be no constraints on your fun!

Will there be an On-Site Attendant?

Absolutely! We ensure that a dedicated attendant will be present at your event from start to finish. Our attendant will handle everything from setting up the photo booth to assisting with any questions that arise, and finally dismantling it once your rental period concludes.

Are there theme props available?

Yes, we offer a diverse selection of props to suit the specific needs of your event.

Are you insured?

Yes we are insured and have a $1million dollar liability policy.

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